Refund policy
Return & Refund Policy
We want you to love your purchase from Sleigh All Day. Please review the following policy before requesting a return or refund.
Returns
Return requests must be submitted within 14 days of delivery.
To be eligible for a return, merchandise must be unused, unworn, unwashed, undamaged, and in its original condition with all original tags, packaging, and accessories included.
All approved returns are subject to a 25% restocking fee. The restocking fee will be deducted from the approved refund amount.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to an error with the order.
Do not return merchandise to the address shown on the original shipping package. Sleigh All Day works with multiple fulfillment partners, and return instructions may vary by product. Returns sent without prior authorization or to an unauthorized address may not be eligible for a refund.
Please contact Sleigh All Day before returning any merchandise so that the correct return instructions can be provided.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible after delivery.
We may request photographs of the item, packaging, shipping label, and/or damage so that we can evaluate the issue.
If we confirm that an item arrived damaged, defective, or incorrect, the 25% restocking fee will not apply.
Non-Returnable Items
For health, hygiene, safety, or customization reasons, certain merchandise may not be eligible for return. This may include personalized or custom-made merchandise, opened personal-care items, used merchandise, and items specifically marked as final sale.
Gift cards are non-refundable.
Cancellations
Orders may begin processing shortly after they are placed. Cancellation requests are not guaranteed.
If an order has already entered processing, fulfillment, or shipment, it may no longer be eligible for cancellation and will be subject to the applicable return policy after delivery.
Refunds
Once an approved return has been received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method, less the applicable 25% restocking fee and any non-refundable shipping charges, unless the return resulted from a damaged, defective, or incorrect item.
Processing times after a refund is issued may vary depending on your bank or payment provider.
Exchanges
Because product availability may change quickly, we cannot guarantee direct exchanges. When an exchange is unavailable, customers may be asked to return the eligible item according to this policy and place a new order.
Contact Us
For return, refund, cancellation, or order-related questions, please contact Sleigh All Day through the contact information provided on our website.
Please obtain return authorization and instructions before mailing any merchandise.