Refund policy

Sleigh All Day | Where Every Season Feels Magical

At Sleigh All Day, your satisfaction matters to us! We want you to feel confident and excited about every purchase. If something isn't quite right, we're here to help make the return process as simple and transparent as possible.

30-Day Return Policy

We accept eligible returns within 30 days of the date your order is delivered.

To qualify for a return, items must:

Be unused, unworn, and in their original condition.
Include original packaging, tags, and accessories when applicable.
Be accompanied by proof of purchase or an order number.
Meet the return eligibility requirements outlined below.

Items that show signs of use, damage caused after delivery, or missing components may not qualify for a return.

How to Request a Return

To begin a return, please contact Sleigh All Day through our website's Contact Us page within 30 days of delivery.

Please include:

Your order number
The item you wish to return
Your reason for requesting a return
Photos if the item arrived damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions if your item is eligible.

Please do not send items back without first receiving return authorization and instructions.

Restocking Fee

A 15% restocking fee applies to approved returns for reasons such as changing your mind, ordering the wrong item, or no longer wanting the product.

The restocking fee is calculated based on the purchase price of the returned merchandise.

Restocking fees do not apply to verified defective, damaged, or incorrect items.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item due to a change of mind, personal preference, or ordering error.

If you receive an incorrect, damaged, or defective item, Sleigh All Day will arrange an appropriate resolution, including return shipping when necessary.

Original shipping charges are generally nonrefundable unless the return results from an error on our part or applicable law requires otherwise.

Nonreturnable Items

For hygiene, safety, customization, or product-specific reasons, certain items may not be eligible for return, including:

Personalized or custom-made products, unless defective or incorrect
Gift cards
Perishable goods
Opened or used personal care and hygiene products
Items marked as final sale, where permitted by law
Products that cannot be safely resold after opening or use

Any product-specific return restrictions will be communicated where applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can investigate and assist.

Please provide your order number, a description of the issue, and clear photographs when available.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

Customers will not be charged a restocking fee for verified damaged, defective, or incorrect merchandise.

Exchanges

If you would like a different size, color, or product, please contact us to discuss available options.

Exchange eligibility depends on product availability and the item's condition.

In some cases, returning an eligible item and placing a new order may be the fastest option.

Refund Processing

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, less any applicable restocking fees.

Please allow up to 10 business days after refund approval for processing. Your bank or payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed since your refund was approved, please contact us for assistance.

Missing or Lost Packages

If your order has not arrived or is marked as delivered but cannot be located, please contact us so we can review the shipment information and assist with the next steps.

Lost or missing shipment claims will be evaluated based on tracking information, carrier findings, and the circumstances of the order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has entered fulfillment or shipped, cancellation may no longer be possible. Eligible items may still qualify for return under this policy.