Shipping policy
Shipping Policy
Thank you for shopping with Sleigh All Day! We work with multiple trusted suppliers and fulfillment partners to offer a wide variety of products. Because products may ship from different fulfillment locations, processing and delivery times may vary.
Order Processing
Orders begin processing after payment has been successfully completed.
Processing times vary by product, supplier, availability, holidays, and order volume. Processing time is separate from shipping/transit time.
Once an order has entered processing or fulfillment, we may be unable to make changes or cancel the order.
Shipping & Delivery Estimates
Shipping and delivery estimates shown at checkout, on product pages, or in order communications are estimates only and are not guaranteed delivery dates.
Delivery times may be affected by carrier delays, severe weather, holidays, customs processing, high shipping volume, supplier processing times, or other circumstances outside of Sleigh All Day's control.
Orders May Arrive Separately
Because Sleigh All Day works with multiple suppliers and fulfillment partners, orders containing multiple items may be shipped in separate packages and may arrive on different days.
You may receive more than one shipment confirmation or tracking number for the same order.
There is no additional charge solely because an order is divided into multiple shipments.
Shipping Charges
Applicable shipping charges will be displayed during checkout before the order is submitted.
Shipping charges, when applicable, may vary based on the products ordered, destination, shipping method, supplier, package size, and other fulfillment factors.
Tracking Information
When tracking information is available, it will be provided after the applicable item or shipment has been fulfilled.
Please allow time for the carrier's tracking system to update after a tracking number is issued.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If an incorrect or incomplete address is provided, contact Sleigh All Day as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or fulfillment.
Additional shipping charges resulting from an incorrect address, refused shipment, or returned package may be the customer's responsibility where permitted by law.
Lost, Delayed, Damaged, or Missing Packages
If tracking indicates that your package is delayed, damaged, missing, or delivered but you cannot locate it, please contact us so we can assist with determining the appropriate next steps.
Claims and resolutions may be subject to the applicable shipping carrier's and fulfillment partner's procedures.
If an item arrives damaged, defective, or incorrect, please contact Sleigh All Day promptly and refer to our Return & Refund Policy.
International Shipping
Availability of international shipping may vary by product and destination. Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
International shipments may experience additional delays due to customs processing.
Returns
Shipping an item back to Sleigh All Day or one of our fulfillment partners is governed by our Return & Refund Policy.
Do not mail a return to the address shown on the original package without first receiving return authorization and instructions from Sleigh All Day.
Contact Us
Questions about an order or shipment may be directed to:
Sleigh All Day
hello@shopsleighallday.com